The tickets were in TTC3 seats 30 and 31 in corner. What kind of scam is this? I really hated it when there was a purchased trouble online, but his speed of troubleshooting was very good. Vivid Seats insights Based on 55 survey responses Areas for improvement Trust in colleagues Sense of belonging Ability to learn new things Good tips Server (Former Employee) - Chicago, IL - October 7, 2022 The tips were usually good and there was a diverse customer base which kept things interesting. We do this to make sure each fan is able to choose tickets that are most accommodating to them. So, if you sell tickets for $100, you will receive $90. greenthumb47 , 2022-08-02. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: Maria did a great job helping to fix an issue I had with applying credits to purchase tickets. Thank you for reaching out to us, as we here at Vivid Seats always appreciate the opportunity to address a customer's concernsWe have been in contact with MrLux and reached an amicable resolutionHowever we would like to address his concernsVivid Seats operates on the secondary market and maintains one of the largest seller networks in the . Leave the paper at home! Nowhere on their site did it say that these two tickets wouldn't be next to each other. We are filing fraud with the bank and reporting to the bbb. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. Long story short the ticket transfer did not go smoothly. Avoid this site and their markup fees! It was a nerve racking 5 months wait, but I did receive the tickets as promised!!! 2. I was assisted by carlos today in my want to purchase 2 luke bryan tickest for wed july 27th in gilford New hampshire I only had to tell him what section i wanted and how much ibwanted to spend and he found me the best available that met my requests! The support team was very friendly, knowledgeable about the event, and got me great seats. I will never use vivid seats ever again. Nothing arrived. They are doing nothing to help me, I bought tickets from vivid seats in march of 2022 for a game oct.2. Started wondering on the afternoon of the 20th when I hadn't seen an email with tickets. The total price was $1405.95. I then twitted Customer Service and again advised these were upgrade. You can call the customer support line between 8 a.m. and 8 p.m. any day of the week. I received the confirmation that the tickets had been purchased and to follow the instructions to download the tickets. Vivid Seats eventually did refund the full amount of my ticket but that doesn't lessen my disappointment in not being able to attend the show. Suite 800. I would like to warm people to avoid buying tickets through Vivid Seats. He deserves 10 gold stars! We'll get you there. Accidentally purchased tickets on wrong date and chatted with an agent immediately after. After all, I selected that I wanted "2" tickets not "1". Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. We paid about $500 for the tickets in total. Couldnt cancel that ticket either. We always want to make sure our fans feel heard and are provided the appropriate information throughout their buying experience. When I got to the rodeo they couldn't find my ticket so I had to get a new one! Also, VividSeats says all orders are 100% . Vivid Seats 102 complaints 0 resolved 102 unresolved File a complaint to Vivid Seats Vivid Seats contacts (added by reviewer) Phone number 1833 228 5143 Address 344 N Ogden Avenue 4th Floor, Illinois United States Website www.vividseats.com Category Entertainment & Events View full information Most discussed complaints These people are thieves and liars. Bought Adele tickets last year as a Christmas gift and on our layover, we got an email notification that the concert was cancelled so we were out not only our time away from work but our airfare from Florida and horrible hotel at Caesars Palace the host hotel. However, we certainly encourage our fans that they are able to recoup the cost of their tickets by reselling their tickets in the event they no longer able to attend their event. Vivid Seats has not responded to my email. Heads up. I wasnt sure what that meant and they informed me that by clicking view tickets on the email they sent me to confirm my purchase I had accepted the tickets. Reliable & Rewarding Tickets. I thought Vivid was a pr0n company. I am very disappointed in not being able to attend the show. Vivid Seats is an online marketplace that lets people buy and sell tickets to major events, including concerts, shows, music festivals, sporting events and theater productions. Vivid Seats Reviews - 33 Reviews of Vividtickets.com | Sitejabber and go to stub hub and . After a problem with payment for tickets, I called and received outstanding customer service with Anthony. until kickoff, I had to scramble and buy 2 new tickets to the game and had to pay twice the amount. vivid.seats from Vivid Seats has responded Posted Feb-14-2023 Hi kkeenny, we are sorry to hear that you had trouble getting into the basketball game you had ordered tickets for. I did not get what I paid for. Never received tickets or a refund let alone even an apology. This was an absolute nightmare. Request to speak to a Vivid Seats agent. The tickets I purchases were only $35.00 a piece after fees and taxes, the same tickets on Ticketmaster were listed for $170.00 a piece after fees and taxes. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. If you have any questions about the refund process, feel free to reach out to our Customer Service. We lose as a result of your opportunistic business model. Vivid seats is horrible. Vivid Seats Reviews | Read Customer Service Reviews of www.vividseats.com Was informed that my 2 tickets would be sent via my email on the 20th a day before the game. Vivid Seats Pay & Benefits reviews - Indeed Desired outcome: The guarantee protects buyers from getting invalid tickets and ensures they receive their tickets on time. She says no digital. This is an unfair and unnatural economics meant to hurt you. The email made a vague reference to covid 19 but no definite reason was given. If you have any additional questions or concerns, please feel free to reach back out to us via direct message on Facebook, Twitter, or Instagram as we'd be happy to help clarify any information we've provided here or previously about your order. Products used:Tickets for an upcoming football game. Vivid nor Ticketmaster seem to care about my issue. All they say is their sry, well so am I! The. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. When asking if they would help me resale the tickets they told me that they could not as they would not sell e-transfer tickets (but they allowed someone to sell them to me). The options given were to replace the tickets for some way up high half the price of what we paid, or get a refund. Purchased 2 tickets to an NFL game with buyer ticket protection, seller stated tickets transferred, provided Vividseats with a fraudulent email, after spending 6 hours on phone calls, no help at all. 3 for $533.58. How reliable is vivid seats? Explained by Sharing Culture Thank you Amanda. I used their site this morning to purchase two tickets to a show. When the tickets never came, I contacted Vivid repeatedly. Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. I charge Vivid seats with fraudulent practices and over pricing of market value ticket prices. Vivid Seats' email and phones were not responding to many numerous requests. People need to purchase through the theater or auditorium as Vivid Seats almost double the cost of any ticket. If, I don't receive a responce and refund for the differance, I will never purchase tickets through company again. Spent all week leading up to the event trying to call only to get the worst support ever. I do expect a responce and an apology for this overcharge. They are efficient, professional and the price is always right. Sometimes the choice seems insufficient to customers. One arrived by mail with a "Lot 16" other was delivered electronically. It was smooth and I didn't have to do all re-ordering process again. So I quickly attempted to purchase another ticket. They take your money, and you have no valid tickets. Looking for the best way to buy and sell mobile tickets? Vivid Seats LLC Business Profile Vivid Seats LLC Event Ticket Sales Contact Information 24 E Washington Suite 900 Chicago, IL 60602 Visit Website (866) 848-8499 Primary hours 8:00 AM - 12:00 AM. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. On December 13, 2022, I received the tickets from Vivid. I paid for the first 15 rows. VIVID SEATS LLC. I called before the event and after. Then allows the seller to change the date to the day of the event. Received a correct order confirmation but when the tickets came in they moved me to a different section. I use Vivid Seats for all my tickets: Celtics, Bruins, Kevin Hart, Bruno Mars and many more. It never shares your credit card information, and you can read more about its privacy and security guidelines on the companys website. Ripoff Report | vivid seats complaints, reviews, scams, lawsuits and Companies can ask for reviews via automatic invitations. How do I know I can trust these reviews about Vivid Seats? This will surely increase the credibility of your complaint. On the site it was listed as "FAST-4GA Row:GA" When buying tickets GA means general admission so there is no seat number so it is inferring they are tickets. How To Request a Vivid Seats Refund [Money Saving Hacks] - DoNotPay I purchased tickets through you company for the September 11, 2022 Rodeo. For more information about reviews on ConsumerAffairs.com please visit our We would love to review your order again to see if there's anything we can do to make this right for you. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. We would like the opportunity to turn this around for you. Vivid Seats Review Summary. Vivid Seats Review: Not delivering seats - ComplaintsBoard.com I would like to know what reason (excuse) they have for cancelling my ticket the day of the show. The company was founded in 2001. Making sure our fans are able to attend their desired event through us is our top priority. It serves as an intermediary between sellers and buyers and offers a buyer guarantee on all tickets. Below is a collection of reviews and ratings pulled for your easy reference. Home | Ticket Purchase Settlement Oils t provide proof of delivery they told us they were delivered but couldnt provide anything more in addition. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. At this venue, Section B is behind the Pit. Vivid seats is such a scam!!! Desired outcome: Your trust is important to us. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. And we dont stop there; we invest in technology to keep our costs low, and pass the savings on to you. 1239964100050. 5.5 Total Score. They go above and beyond to make my transactions fun and fast! When purchasing tickets, we encourage each fan to make the purchasing option that best suits them. Your transaction is secure, and you also get a full refund for canceled events. They deserve to go bankrupt as they cost me $800. Terrible customer service. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. We have diverse sellers to provide many purchasing options for our fans to have a great buying experience. No. Vivid Seats has 450 employees. I wish you didn't exist. I had a purchase trouble on Vividseats. 3 for $533.58. *Earn a Reward Credit equal to the average price of the 10 tickets, excluding taxes, fees, and processing costs. The person the ticket was for has since died. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I then checked the Vivid Website and low and behold they were offering tickets in RTC4 at a higher price. Customer identification can be provided if needed. Service 17 Value 15 Shipping 10 Returns 7 Quality 11 Positive reviews (last 12 months): 72.2% View ratings trends See all photos He was very polite, professional, kind, and made the process very easy! The agent will be able to grant you a refund if your scheduled event has been canceled. I have bought tickets through Vivid Seats for two different concerts. I asked to speak to the manager, told me there was no one above him. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. 2. bradsaid 1 yr. ago. and their online chat system is useless. I bought my tickets 5 months before the show. Send us a DM on social media. Suggest you use another ticket broker. Vivid seats will not do anything. I left my message as DM on Twitter, and they replied me to contact to an operator to taking care of my tickets directly over the phone. I have screenshots on my phone the night of the event showing me messaging them on their online chat system and them saying they couldn't pull up my name, email address or the confirmation number they gave me themselves when I purchased the tickets. With 30 mins. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Vivid Seats | Buy Tickets on the App Store Anyone can write a Trustpilot review. We were able to look into your orders and can confirm that your tickets cannot be transferred due to being electronic transfer tickets. We always want to provide an excellent buying experience for our fans and encourage each fan to contact us if there are any changes that need to be made prior to their desired event. They deserve to go bankrupt as they cost me $800. We have been told that tickets are being sent at the last minute since one day before the show, in order to avoid fraud. Recent customer reviews are positive. Thanks Vivid Seats. Can I exchange my tickets for a different quantity, or for tickets to another date or event? We appreciate your patience. I will not be using this company again and will never refer a soul. Its location on this page may change next time you visit. Erika, we always want to leave a positive impression on our fans. Thank you, you have successfully subscribed to our newsletter! I had a great experience. Desired outcome: I have been to several concerts in the past not ever have been treated like this saying I have withheld money from y'all, if you find the reason y'all should reach out and find out what happen instead of assuming* y'all need to take me off y'all's email listings if y'all aren't going to let me purchase any more! Because of this, we always make sure to share total pricing information throughout each fan's purchasing experience. While we understand that resolution was not ideal based on your request for a refund, we hope this helps to clarify the delivery timing of your tickets and our reasons for our original decision. Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. Order number [protected]. The venue does hold the right to void any issued tickets in their sole discretion, as is the case for any event. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I was purchasing 3 tickets and wanted to make sure we are all seated together. Vivid Seats ranks 27th among Tickets sites. I have knee issues so very kind to help so we don't walk far. They are kind courteous very easy to understand and very efficient made sure that I was accommodated and went out of their way to make sure that I was happy and that I was getting what I wanted and that's very important was not trying to rush me off the phone they were very patient and professional and nowadays a lot of people are not professional but vivid the young lady that talked to me and was Tony she was superb.
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