To respond to their "normal" claim I've had four different trusted independent repair people look at it, all of which tell me the roof should be replaced wherein soft spots are being created potentially due to moisture. Thor Motor Coach Delano Sprinter Class C diesel motorhome 24TT highlights: Cushioned Seating Under Bed Full Bath Two Burner Gas Cooktop 15' Power . Which we received no assistance. We have spent more than three years trying to get these issues resolved. There is also a storage cabinet above for dishes and things, plus a pantry for your non-perishables.In the rear along the road side wall find a queen bed slide with nightstands and overhead cabinets providing a comfy place to rest and relax. Worked with ******************* until **** when he moved to a new position. More than 50 pictures were sent to Thor. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . Plus tax, title and license. Have driven unit less then 250 miles since purchase. We have contacted the customer to investigate the root cause of the concern. Both radios are powered from a 15 amp fuse located in the power center under the bed. MSRP Price: $157,576. There is a rear bedroom with a privacy curtain, a rear bath for convenience, and sleeping space for seven, plus much more! Save. This is a MSRP $190K Class A Motorhome. The same way they want they money on time, Included my vin number thor vegas **** 2022. Now they say we can drive the coach ***** plus miles each way from ***** to ******* for Thor to do the work. Rusty78609 78.3K subscribers Subscribe 337 Share 16K views 1 year ago #rvliving I finally found the problem. When we were stucked they informed us to go to ******* we were stuck in ga we where live, I am rejecting this response because:saturday called **** rv. ** September 10th we took the ** out. These Off-Road Teardrop Campers Have A Unique Sola AGM Batteriesvs Flooded Batteries: What's Be Are You Leaving Black Water In Your Tank For Too L What Are The BestRV Sewer Hose Fittings? Don't go searching for zebras just yet. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. At this time Im satisfied that they Thor Motor Coach has reached out. We now have two new estimates, both have been rejected by *************************** and *********************************. My Thor Rize was not properly built. I lived on a boat many years ago so I understand the perils of 12v living in a movable environment (it seems harsher though). One of Thor Motor Coach's **************** Representatives reached out to ****************** on Friday afternoon. They need to honor their warranty now! Across from the sofa is a booth dinette. Countless hours spent on the phone, the computer, the road, only to have **** reject the bids we have presented. Do you need a one-stop shop for all things RV-related? Submitting a response indicates a willingness to work with customers to make things right. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Surround Sound. Mechanic's Assistant: Are you fixing your Chassis yourself? The roof is made to expand and contract with the elements.If there are pictures showing a concern, we would be more than welcome to review those pictures. Save. ****** was not being truthful. Just for good measure, recheck those easy to access fuses in the panel in the coach. I think that is the Thor way. Not a fuse, not a wire. One last thing, as ******* has stated in previous emails, we can take the coach all the way to ******* at our expense (probably at least $2,000. BOTH of which **** has rejected. I have a decent amount of mechanical and electronic knowledge and don't mind tearing into something to fix it correctly. Nobody will build them better. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. We can't thank all the employees of General RV enough for making this experience so unforgettable. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Planning pet-friendly trips can be ruff when you don't know what to pack! 3. Each model includes the Rapid Camp+ multiplex wiring control system that will make set-up easier than ever, a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you connected to the outside world, and a whole coach water filtration system for fresh H2O day or night. New 2023 Thor Motor Coach Outlaw 38KB Motor Home Class A BBB Business Profiles may not be reproduced for sales or promotional purposes. We have a leak in the back window of 2018 Thor Axis 24.1. Rates and amount financed are determined by credit history. **** had the capability to immediately repair TODAY with all ************* and staff to resolve issue but **** wants me as a customer to relocated the vehicle 108 miles to another dealer to repair at a lower cost. In addition, **** and ****** refused to allow me to speak to someone with higher authority or a supervisor. I got a jump and the car battery is working fine now, but the house batteries are still dead. She agreed to wait till it is safe to drive the coach to get the estimates. Used 2022 Thor Motor Coach Delano Sprinter 24TT Motor Home Class C UPDATE FROM ******* ***** (Thursday, November 16th, 3:15pm) - AUTHORIZED THOR WARRANTY AND PLACE OF PURCHASE OF THE VEHICLE: ********************** vehicle was taken from *******, ** on Tuesday, November 8th to ******* ***** of ******* in ****, ** on Wednesday, November 9th. It is winterized and sitting in my driveway for the winter. ************************* said that they would pay ******* ***** 26hrs for their labor. JavaScript is disabled. Onan RV QG 4000 Gas Generator; Winegard ConnecT 2.0 WiFi/4G . Then ***** struck, with travel restrictions in place. We want **** to act in good faith and resolve these longstanding issues. One previous owner purchased it new.We have had multiple issues with the coach. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). Both electrical circuits must be energized for either radio to work. I left my parking lights on overnight, and it killed the car and house batteries. We are tired and have had enough. *Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. There's a reason why so many choose Thor Motor Coach. 01/03/2023. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. Awning attempts to extend while driving. Can hitch up to 8,000 lbs. My husband was impressed with Rudy, because he was asked a question, and if he couldnt answer it, he made some calls and had the answer within a few minutes. How can **** choose to refuse to fix this chronic and widespread issue? Customer Reviews are not used in the calculation of BBB Rating. Listed 15 hours ago in Camp Verde, AZ. The claim is currently under review, you should hear back from your rep by the end of this week. We bought it new in 2018. !. 1 swinging tv screen. If you wish to set up a factory service appointment to discount you the $2000, please call ************. Immaculate 2019 Thor Motor Coach Quantum KW29 with only 11,883 miles! Listed 27 weeks ago in Cass . Class Cs with the beloved luxuries of Mercedes-Benz. He also says that **** will charge us labor charges for the work, for defects that the coach had when it left the factory new. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. The radio may well be powered by the house batteries. Use a pen or paper clip. Like most: All went so smoothly from our first email to our going through the American Canadian borders. I do not know WHY he has not had access to this correspondence. This is an independent, unofficial site. Based on what was submitted to Thor, we see no warranty concern. The issue is not closed nor has resolution been found. **** identified that this was necessary with my continued harassingtelephone contacts being made to their office. Consult with your selling dealership or contact Thor Motor Coach, Inc. directly to confirm what standard and optional equipment was installed in your motorhome at the factory. Working at Thor Motor Coach | Glassdoor We have taken the coach all over ***** and **** trying to get the issues resolved. 2 tables that convert into beds. Thor Motor Coach, Inc. reserves the right to make changes, substitutions and improvements to its motorhomes without prior notification. Floorplan - 2017 Thor Motor Coach Four Winds 26B, Our salesman Rudy, along with your whole staff was outstanding. Also, it was pointed out to us that the flooring had already been repaired prior by someone. **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. As I have stated countless times. Thor Motor Coach does not have control over the ************ centers. While I can understand you the manufacture did not get proper photos or video's needed to properly represent the issue I don't fully grasp how that then would become my problem wherein I'm responsible for getting this material when it just left your branded dealership. State: Arkansas. The owner listed is **************************. . EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. We cannot even drive this rv with fear it might shutoff again. We have had many, many issues with this coach that were all reported to Thor while the coach was new and under warranty. Mercedes-Benz 10.25 in. Nobody will build them better. Paperwork included with the purchase documents many of the problems as presenting when brand new.We have powered through many of the issues and paid to have them corrected: slides not level or functional, back toilet not functional, dinette under seat storage not accessible as designed, entry door off level, and this list from the first owner on to us, as second owner, goes on and on.My primary concern today relates to the fabric on my furniture components. Fortunately - thru experimenting and luck - I found the unlabelled button that turns it off -- it was bugging me. Business Profile Thor Motor Coach Camper Manufacturer Contact Information PO Box 1486 Elkhart, IN 46515-9552 Visit Website (877) 855-2867 Customer Complaints 68 complaints closed in last 3 years. It was amazing! Mechanic's Assistant: What year is your Chassis? The slide ran very slow, it always seems too.
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